Exciting opportunity for an experienced General Manager to join an outstanding team and become part of our growing group of large street food venues. Academy is a family owned group working in partnership to deliver industry leading street food venues to the South Wales hospitality market. We are thrilled to shortly be opening a 450 cover street food court in the heart of Swansea city centre at the newly restored Albert Hall! The successful candidate will adopt full operational responsibility for the newly redeveloped venue where customers will be able to enjoy street food, craft beers, cocktails and a number of bookable activities including shuffle board and interactive darts!

Albert Hall will be open seven days a week serving great quality street food in a welcoming, relaxed environment. This is an exciting role within a company that is set for further expansion over the next few years; Albert Hall being the next exciting venue to open. We are currently recruiting an experienced hospitality General Manager to build their own team and oversee all operational aspects of the venue. We are looking for someone energetic and vibrant. As General Manager you will be the ‘face’ of the business, and need to look the part – smart and well presented; you will set the standard for the site from the start. The right candidate will have a natural gift for hospitality and be able to motivate and lead a large team through their passion, their example and their commitment. A big personality who can lead from the front, with a wicked eye for detail, and is a highly organised and effective people manager.

Benefits – a great General Manager salary package (commensurate with experience) including bonus scheme.

Key Responsibilities & Accountabilities:

Operational Responsibilities

Ensure that proper security procedures are in place to protect employees, customers and company assets.

Ensure a safe working and customer environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a customer or employee is injured.

Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.

Investigate and resolve complaints concerning food/drink quality and service. Respond to complaints, taking appropriate actions to turn dissatisfied customers into returning guests.

Enforce excellent hygiene practices for food handling, general cleanliness, and maintenance of bar, food prep and dining/drinking areas. Ensure compliance with operational standards, company policies and all legal requirements.

Work alongside the events manager for Newport Market to ensure the smooth running of joint events.

Personnel

Provide direction to employees regarding operational and procedural issues.

Direct hiring, supervision, development and, when necessary, termination of employees.

Conduct staff induction, explaining the Academy philosophy, and oversee the training of new employees.

Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.

Maintain an accurate and up-to-date plan of business staffing needs. Prepare all rotas and ensure that the venue is fully staffed at all times.

Financial

Adhere to company standards and service levels to increase sales and minimise costs, including food, beverage, supply, utility and labour costs.

Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.

Estimate food and beverage costs. Work with the Operations Manager for efficient control and purchasing of supplies. Supervise portion control and quantities of preparation to minimise waste.

Personal Qualities

Self-discipline, initiative, leadership ability and outgoing.

Pleasant, polite manner and a neat and clean appearance.

Ability to motivate employees to work as a team to ensure that all food and drink service meets appropriate standards.

Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to real life hospitality challenges.

Must possess good communication skills for dealing with diverse staff and customers.

Ability to coordinate multiple tasks such as food, beverage and labour cost while maintaining required standards of operation in daily activities.

Ability to determine applicability of experience and qualifications of job applicants.

Accountabilities

Keeps the Operations Director promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action.

Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with Academy policies and procedures.

Maintains a positive working relationship with all company employees and partners to foster and promote a cooperative and harmonious working climate which will be conducive to maximising employee morale, productivity and efficiency/effectiveness.

At all times provides a favourable image of Academy to promote its “Work hard and be nice to people” philosophy .

Performs other duties and responsibilities as required or requested.

This is a fantastic opportunity for an experiences General Manager looking to take on the challenge of opening a large venue. Please note, this is not a first time appointment General Manager opportunity.

Job Types: Permanent, Full-time, Contract

Salary: From £40,000.00 per year

Benefits:

Discounted or free food

Employee discount

Store discount

Supplemental pay types:

Bonus scheme

Work Location: In person

Reference ID: ACADGM2021

Expected start date: 01/03/2024

ACADEMY COFFEE LIMITED

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