About BikePark Wales

BikePark Wales is the UK’s number one mountain bike facility located at Merthyr Tydfil on the edge of the Brecon Beacons national park just 25 minutes north of central Cardiff. The park is now an internationally recognised destination and a mecca for mountain bikers, descending on Myndd Gethin, a 491-metre summit.

BikePark Wales is a young, successful business which is growing fast. The current offering includes over 40 world class mountain bike trails, a vehicular uplift service, café, bike shop, bike hire, coaching and events but an ambitious development plan is now underway to both improve the existing services and add new products to the existing site.

The Role

We are looking for an energetic, responsible, and organised individual to join our Food & Beverage team as an F&B Assistant. This role will be an integral part of the F&B team, contributing to delivering a fun but professional environment; working as part of the team to create fantastic efficiency in the day-to-day operation of the department.

You will be responsible for processing our visitor’s food and drink purchases, including taking their order cash handling, creating & serving the product, assisting the chef in light food preparation, maintaining high standards of cleanliness within the F&B zone. You will be responsible for completing relevant compliance paperwork, including food and temperature checks, cleaning records etc.

You will be expected to engage with our visitors providing key information and messages throughout their visit. You will have a passion for, previous experience with, and great understanding of, quality visitor experience and will consistently deliver our customer service vision. Reliability and adaptability are vital for this role, as are excellent interpersonal, organisational and communication skills. You will support and encourage strong team working across all departments

Duties and Responsibilities to include:

· Delivering a high-quality service and product that represent BikePark Wales to our visitors

· Ensuring high standards of hygiene and cleanliness are maintained throughout the café and the dining areas, including outside seating areas

· Delivering exceptional service to all our visitors, face to face and through other methods of communication

· Responsibility in completing opening and closing procedures of the till system, ensuring care through the day for the contents of the till

· Assisting the F&B senior team in completing all relevant and regulatory compliance paperwork

· Having pride in your department and work as a team to maintain a high food rating

· Engaging with our visitors to share information they will need for their day but also share upcoming events

General team duties:

· To adhere to existing working practices, methods, procedures, undertake relevant training and development activities and to respond positively to new and alternative systems.

· To co-operate with relevant health and safety legislation, policies, and procedures in the performance of the duties of the post.

· To carry out the duties and responsibilities of the post in compliance with the Company’s equal opportunities policies.

· To maintain confidentiality and observe data protection and associated guidelines where appropriate.

· To understand and comply with the Company’s environmental policies

· To carry out any other reasonable duties and responsibilities within the overall function, commensurate with the grading and level of responsibilities of the post

Key skills:

· Working across the department to deliver an excellent visitor experience

· Delivering exceptional service to all our visitors, face to face and through other methods of communication

· Have the right attitude, being ready and willing to work hard and support the team

· Relevant professional qualification, including Food Hygiene Level 2

· Previous experience in a high-volume catering venue in a customer service focused position

· Ability to multi-task in a fast-paced environment, working under high pressure

· Fun, personable and can be a highly motivated self-starter

· Willingness to learn and participate in internal and external training

· Strong written, verbal, and non-verbal communication skills

· Numerate with experience of basic record keeping and cash handling

· Basic IT skills (Microsoft office package)

Desirable skills:

· Trained Barista

· Food Hygiene Level 3 and above

· Ability to communicate in the Welsh language

· A keen interest in MTB and BikePark Wales.

· First Aid Qualifications

Pay: From £12.21 per hour

Benefits:

Canteen
Casual dress
Company events
Discounted or free food
Employee discount
Free parking
On-site parking
Store discount

Shift:

8 hour shift

Work days:

Weekend availability

Work Location: In person

BikePark Wales

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Food & Beverage Assistant