Company Description

Cocoon Retreats | Hotels, Resorts & Inn's is part of a family-run Leisure & Hospitality Company based in the UK, delivering thoughtfully curated and intimate experiences for guests. Our portfolio includes boutique hotels and lodges that provide a unique blend of traditional and modern hospitality. In addition to accommodation, we operate Cocoon Emporium, which offers eclectic homeware and lifestyle products, and Cocoon Healing, our spa and wellness brand. We are dedicated to creating unique stays with a personal touch, complemented by wellness and lifestyle offerings.

Role Description

This is an on-site Housekeeper role located at The Falcondale Country House Hotel in Lampeter, West Wales, United Kingdom. The Housekeeper will be responsible for cleaning and maintaining guest rooms, common areas, and facilities to ensure the highest standards of cleanliness and presentation. Key responsibilities include making beds, cleaning linens, and performing laundry tasks, restocking supplies, and collaborating with team members to provide excellent service to guests. It is essential to assist in maintaining an organized and welcoming environment that contributes to an outstanding guest experience.

Qualifications

Proficiency in performing laundry and handling cleaning tasks efficiently and effectively
Strong verbal communication and excellent customer service skills
Outstanding organizational skills, attention to detail, and the ability to multitask efficiently
Willingness and ability to undergo training and adhere to established cleaning and service protocols
Ability to work collaboratively within a team and adapt to changing demands
Previous housekeeping experience in hospitality is preferred but not required
Basic knowledge of health and safety standards is a plus

Cocoon Retreats | Hotels, Resorts & Inn's

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Housekeeper