Job Summary
We are seeking a dedicated and experienced Head Barista to own the speciality beverage experience at our Heritage Tea Rooms. The ideal candidate will possess a passion for coffee, exceptional customer service skills, and the ability to oversee daily operations. This role involves preparing high-quality beverages, maintaining food safety standards, and ensuring a welcoming environment for all customers. The Head Barista will also support team training and uphold the Tea Rooms reputation for creating beloved memories.

Duties

Prepare and serve a variety of coffee beverages and specialised drinks in accordance with company standards.
Oversee daily café operations, ensuring smooth workflow and high levels of customer satisfaction.
Maintain strict adherence to food safety and hygiene regulations.
Assist in training and mentoring junior baristas, fostering a positive team environment.
Manage stock levels, order supplies, and ensure cleanliness of work areas.
Handle customer enquiries and resolve any issues promptly and professionally.
Support food preparation tasks as needed, including light snacks or accompaniments.
Ensure efficient cash handling and accurate transaction processing using point-of-sale systems.
Monitor service times to optimise efficiency during busy periods.

Skills

Proven experience as a barista, with strong knowledge of coffee brewing techniques.
Excellent understanding of food safety standards and hygiene practices.
Previous experience in serving customers in a fast-paced environment.
Competence in basic maths for cash handling and inventory management.
Strong organisational skills with the ability to manage time effectively during peak hours.
Good communication skills to lead a team and interact with customers confidently.
Ability to multitask efficiently while maintaining attention to detail.
Knowledge of food preparation processes is desirable but not essential. This role offers an exciting opportunity to join a passionate team in delivering exceptional coffee experiences while maintaining high standards of service and safety.

Pay: £12.71-£14.50 per hour

Work Location: In person

Haulfre Ltd

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