IXORA Hotel and Spa opened in December 2024 which forms part of Interesting Hotels Group, nestled in the breathtaking surroundings of Snowdonia (Eryri) National Park, IXORA Hotel & Spa is your modern sanctuary for leisure and business alike. Surrounded by stunning panoramic mountain views and serene natural beauty, we offer luxurious accommodations, onsite dining, a fitness centre and tranquil Spa.

We are now looking for Food & Beverage Assistants who shares our passion for hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of this new adventure? Take a look at the full job description below.

Job Purpose

To provide a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations

Main Duties and Responsibilities

Report for duty on time in line with department personal presentation standards; submit specific time off requests as per department guidelines
Be aware of planned learning sessions and attend as required
Be aware of department standards, goals, objectives and performance
Understand the products we sell, their price and the processes and systems designed to present them to our customers
Communicate clearly between the customer and kitchen / dispense, both ways
Be proactive in ensuring all guests are welcomed in a timely and appropriate manner
Demonstrate an awareness of customer priorities, anticipate needs and build rapport
Optimise customer spends through promotional awareness and suggestive selling techniques and prioritise activities / interactions as appropriate
Be fully briefed pre and post service and be “tuned in” on the ”tone” of service delivery for each service period / circumstance
Deliver products that meet the specified presentation and delivery guidelines
Close down transactions effectively, solicit feedback and deliver a memorable goodbye
Apply yourself fully during team training and briefing exercises
Always deliver your “fair share” in team task elements of the role and support colleagues whose workload may temporarily exceed your own

Preferred Qualifications/Experience

Experience working as part of a team where “people” skills were important
Experience in a restaurant/bar environment and hotel/venue banqueting
Basic Food Hygiene Certification

‘What’s in it for me?’ I hear you ask

Staff stays across the group
Service charge paid regularly
Uniform provided
Health Assured Employee Assistance Programme
Opportunity to develop
Training
Flexible hours - Full Time and Part Time
Competitive rate of pay

Additional Information

If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies
This role is open to direct applicants only: no agencies please

INDFOH

IXORA Hotel & Spa

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Food and Beverage Assistant