Our Story

At Knoops, we’re experts in crafting the perfect chocolate drink for our customers. Our founder Jens Knoop opened the first store in Rye in 2013. Now we have a growing estate of stores, a production factory and a growing online business.

The Knoops concept is based around our carefully curated percentage menu which offers chocolates to suit every taste and mood. We find joy in helping you to discover your perfect chocolate drink and encourage experimentation with different % chocolates and flavours in a process we call ‘Knoopology’.

This process is simple; choose your chocolate %, milk, and extra flavours like sea salt, orange zest or chilli to be made into a hot chocolate, milkshake or iced chocolate.

The Opportunity

Do you have a love for crafting exceptional drinks and delighting customers with impeccable service? At Knoops, we’re passionate about delivering a unique and premium beverage experience centred on expertly crafted hot chocolate, coffee, and tea creations. We're seeking enthusiastic Baristas to join our team and contribute to the vibrant atmosphere of our stores.

Key Responsibilities:

Craft Bespoke Beverages: Prepare and serve an extensive range of drinks, from expertly brewed coffees to our signature chocolate-based creations, always tailored to customer preferences.

Engage Customers: Provide a warm and friendly service, sharing your beverage knowledge and offering suggestions to enhance their Knoops experience.

Master Coffee & Chocolate Equipment: Operate espresso machines, grinders, and chocolate preparation tools with precision to maintain consistency and quality.

Maintain Café Standards: Ensure the café is always clean, organized, and visually inviting, adhering to health and safety guidelines.

Stock Management: Keep ingredients and supplies fully stocked, ensuring seamless operations throughout the day.

Handle Transactions: Process customer orders efficiently and accurately using our point-of-sale system.

Team Collaboration: Work closely with the team to maintain a positive and productive environment.

What We’re Looking For:

Passion for Beverages: You take pride in crafting quality drinks and love sharing that passion with customers.

Barista Experience (Preferred): Prior experience in coffee preparation is a plus, but we welcome individuals eager to learn and develop their skills.

Attention to Detail: From perfect foam on a latte to precise chocolate ratios, you understand the importance of getting it just right.

Calm Under Pressure: You handle peak times with confidence and efficiency, always keeping customer satisfaction top of mind.

Team Spirit: A supportive and positive team player who contributes to a fun and professional work environment.

Friendly & Enthusiastic Attitude: happy to be part of a positive working environment with a "Happy to Help" attitude to customer and the rest of the team.

Creating a Space for Exploration and Joy: Friendly, engaging, and naturally customer-focused, you thrive on creating memorable experiences.

Eager to Learn: While no experience is necessary, you’re open to learning new skills and growing with the team.

Reliable & Supportive: You’re dependable, helpful, and love being part of a team that works together to deliver excellence.

Uphold our High Standard: Adhere to punctual attendance, dress code, and high personal hygiene standards.

Be Original: We value individuality, so bring your authentic self to work every day

Why Knoops?

At Knoops, our culture is built on four key pillars that guide everything we do — for our customers, our community, and our team members. When you join us, you become part of something meaningful, creative, and rewarding:

Craft:

We are passionate about craftsmanship, and this extends beyond the drinks we serve. At Knoops, you'll have the chance to craft your own journey by developing new skills, refining your expertise, and exploring creative opportunities.

Ritual:

We believe in the power of rituals — the little moments that create lasting joy. As a Knoops barista, you’ll be a part of these shared experiences, creating meaningful interactions that bring people together over expertly crafted drinks.

Exploration:

We are curious, adventurous, and always striving to improve. Knoops is a place where new ideas are welcomed, achievements are celebrated, and growth is continuous. Together, we’re on a journey to explore new possibilities and celebrate the rewards that come from discovery.

Community:

Our community is at the heart of everything we do. Knoops is a space for collaboration and inclusion, where everyone feels valued, supported, and encouraged to bring their authentic selves to the table. We thrive on working together to create something truly special.

Be Part of it - Join the Team

At Knoops, everyone has a place to shine. Since we first started crafting our signature chocolate-based drinks, we've encouraged our team to bring their authentic selves to work — to be bold, creative, and unapologetically original.

Because it’s not just what you do at Knoops; it’s how you do it. Your originality, passion, and individuality are what make our cafés vibrant and welcoming spaces for our customers. You’ll work alongside a diverse group of colleagues who all bring their own spark to the team. Together, we create joyful experiences, one expertly crafted drink at a time.

At Knoops, ambition is celebrated. Whether you're a barista just starting out or a seasoned hospitality professional, you'll be respected, supported, and encouraged to explore new ways to grow. From flexible working arrangements to opportunities for training and development, we’re here to help you on your journey.

So, if you're ready to embrace originality, be part of a passionate community, and craft something truly special every day — we want to hear from you. Join us at Knoops, where being yourself is always the best ingredient.

Our Shared Vision

At Knoops, we believe that diversity makes us stronger. Our customers come from all walks of life, and we value having a team that reflects this diversity. We celebrate the unique qualities that each team member brings and are committed to creating an inclusive environment where everyone can thrive.

We welcome applications from all backgrounds, regardless of age, ethnicity, gender, ability, religion, or sexual orientation. We are particularly keen to hear from candidates from underrepresented groups in our industry, including women, people with disabilities, ethnic minorities, and members of the LGBTQ+ community.

If you require any adjustments during the recruitment process, have a disability or condition that may affect your performance, or have other specific needs, please let us know—we’re here to support you every step of the way.

Joining Knoops means being part of a brand that values originality and craftsmanship while encouraging you to explore your potential and be a vital part of a supportive and dynamic community. Help in ‘Creating a Space for Exploration and Joy!’

INDFOH

Knoops - Cardiff

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