Team Support Manager,

Summary

Team Support Manager

All the details

Join our team at M&S as a Shift Lead in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.

You'll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S our customers don't wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

Working Pattern:

Week 1:

Sunday: 10:00–19:00

Monday: 12:30–21:00

Wednesday: 11:00–19:00

Thursday: 11:00–19:00

Friday: 12:30–21:00

Week 2:

Monday: 12:30–21:00

Tuesday: 11:00–19:00

Wednesday: 11:00–19:00

Thursday: 12:30–21:00

Saturday: 12:00–21:00

Purpose

Duty Manage in the absence of the next level Leader when required
Champion new ways of working within stores through an open mindset and positive attitude
Leads colleagues in delivery of task prioritising customer first
Plans, allocates and follows through on delivery of task to a consistent standard across the store
Drives on the job productivity
Supports colleagues through coaching and feedback
Uses MI to take action to drive performance
Helps maintain a safe and legal environment for colleagues and customers
Supports the delivery of an inspirational,improvedand consistent visual customer journey instore which inspires our customers to shop and buy more often

Key Accountabilities

Delivers great standards and service by putting the customer first
Acts on customer feedback to deliver improvement
Ensures the delivery of brilliant basics
Coach the team to deliver excellent standards of product presentation
Supports the delivery of plan A
Provides regular and timely feedback to line manager to support colleague performance
Supports with the training and coaching of colleagues maximising digital tools and channels
Identifies colleagues for recognition and celebrate success within the store
Provides feedback to BIG to improve colleague experience
Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action
Role models new ways of working through the use of digital tools
Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
Maintains a safe and legal store environment
Supports visual merchandising updates across all launches, events and campaigns

Key Capabilities

Understands how M&S operates, it’s strategy, future and the role they play
Effectively manages own reactions and responses around change
Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking
Sets performance objectives for self in conjunction with line manager and in line with business plans
Takes accountability for planning and managing own work efficiently to ensure objectives are met
Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs
Builds positive relationships by being a good listener and getting to know people by establishing a connection
In control of their own reactions and considers how to share their perspective to create better reaction for team

Technical Skills/ Experience

Support the delivery of excellent customer service and KPI’s across the store
Good level of digital capability and can access and utilise relevant systems
Good knowledge of the commercial operation, brilliant basics and operational excellence
Current working knowledge of all VM principles
A good communicator with the ability to build relationships and work within a team
A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
Maintain high presentation standards, attention to detail and deliver on time, right first time
Interpret data relevant to the role
Demonstrates flexibility and adaptability to change

Key Relationships and Stakeholders

Customers
Colleagues
Store Leadership
BIG

Marks and Spencer

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