Newport Live is an award winning not for profit sport, leisure, and cultural trust; and registered UK Charity with an excellent track record of delivering innovative programmes and services to our communities and residents that ‘inspire people to be happier and healthier’.

Our Food and Beverage Manager will lead, be responsible and fully accountable for ensuring that the Food and Beverage functions at all Newport Live’s facilities are managed in the most effective manner, delivering efficient and effective services, providing high quality customer focused products to visitors, guests, and users of the facilities, whilst ensuring financially sustainable.

Key requirements:

Educated to A Level standard or equivalent experience
Level 3 Food, Hygiene and Safety
Demonstrable experience of a similar role within the Leisure and Culture sectors
Experience of working in a multi-operational location with wide customer demographics
Experience in strategically developing food and beverage outlets
Experience of implementing innovative solutions to problems
Experience in driving continual change throughout a business
Experience in managing, developing and leading teams of staff
Experience in delivering a customer focused service and achieving high levels of customer satisfaction
Experience of setting, monitoring and managing financial budgets
Experience of creating, setting, monitoring and reporting of key performance indicators

Beneficial to your application:

IOSH Managing Health & Safety
Educated to degree level or equivalent experience
Evidence of Continual Professional Development
Personal Licence Holder
Commercial experience in managing a Food and Beverage function

Main duties will include:

o manage the food and beverage facilities across all Newport Live outlets (current and future) in a way that will promote consistently high standards of food & beverage and service.
To proactively promote and manage the reputation of Newport Live through the provision of excellent retail, hospitality and event catering and to be recognised as delivering professional catering services within the leisure, sports and entertainment sectors.
To undertake regular and continual reviews of all the facilities, menus, staffing levels/rotas and procurement sources to deliver a cost effective, financially sustainable operation.
Identify new opportunities and effectively communicate with line manager to enable the expansion of the food and beverage operations.
To proactively identify problems and provide solutions to overcome any problems.
To proactively manage and lead all staff within all Food and Beverage outlets including recruitment, training, staff development, performance management, and absence management in line with Newport Live’s policies and procedures.
To ensure the Food and Beverage services in each venue compliment the location, products and services provided whilst enhancing visitor experience.
To actively contribute to the preparation and agreement of budgets; review the subsequent actual performance compared to the agreed budgets; and take corrective action(s) as agreed with your line manager.
Ensure all staff deal with customer comments, both positive and negative, in a professional and courteous manner that reflects positively on the reputation of Newport Live.
To apply, practice and positively endorse excellent Health and Safety behaviours and cultures across all outlets.
To keep abreast and be aware of food and service innovations, through benchmarking of similar organisations and other visitor attractions and current trends on the high street.
To ensure the safe handling, storage and labelling of all stock, in line with statutory requirements and industry best practice.
To follow financial regulations including procurement policies and ensure all income is appropriately recorded and banked securely in a timely manner.
To prepare and cook food as and when required supporting your team during large events.
Commit to undertaking a programme of personal and professional development.

Hours: 37 hours per week (flexibility required in line with programmes and events)

Salary: £29,397 per annum

Benefits: 25 days per year holiday plus bank holidays, free Newport Live membership, generous pension scheme, free on-site parking, café discount, uniform provided, cycle-to-work scheme and wellbeing programmes

Flexibility to work shifts that can include early mornings, evenings, weekends, and bank holidays is a must.

You must also have a valid full UK driving licence (and willing to include business cover on your insurance) with access to your own car/vehicle, due to requirement of assisting with moving stock and equipment as and when necessary

You should have the drive and passion for working in a sporting and leisure environment, and demonstrate our core values of Care, Passion, Teamwork, Inspiration, Innovation, and Inclusivity.

For further information on Newport Live and to see the full Job Description for this role, please visit our website: www.newportlive.co.uk/careers

Job Types: Full-time, Fixed term contract
Contract length: 7 months

Pay: From £29,397.00 per year

Benefits:

Company pension
Cycle to work scheme
Discounted or free food
Employee discount
Free fitness classes
Free parking
Gym membership
Health & wellbeing programme
On-site gym
On-site parking
Referral programme
Sick pay

Licence/Certification:

Personal Licence (preferred)
Driving Licence and access to a vehicle (required)
advanced food hygiene certificate (level 3) (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Application deadline: 22/06/2025

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