Front of House Assistant | Cardiff

Casual Contract

We are currently looking for a Front of House Assistant to take the lead in hosting and interacting with members whilst actively promoting our philosophy of Quality, Care and Excellence in the service we provide.

The Job

Responsibilities

Our Front of House team shares varied and interesting responsibilities. The activities in a Leisure Centre are wide ranging and the involvement with people is continuous. This allows for an exciting day, using your skills on a diverse range of jobs. The primary objectives of your role would be to:

Ensure that all the people who enter the Leisure Centre receive a friendly, polite and efficient service driving our site Net Promoter Score.
Create a great first impression of the Leisure Centre
Have a good range of knowledge regarding the Leisure Centre
Promote and sell 'Learn to Swim' and ‘Fitness’ memberships by actively engaging in the sales process.
Handle food preparation tasks.
Serving our hot drinks and our grab and go menu offer
Presenting our swim retail offer is also involved and be actively involved in maintaining standards and stocking up to help achieve our secondary revenue targets for the team.
Maintain a high level of customer satisfaction by efficiently and effectively managing phone calls whilst still providing excellent face-to-face service, contributing to the site's target of a 95% answered call rate. A key responsibility is using a Welsh greeting when answering the phone. While the ability to speak Welsh is desirable, it is not an essential requirement for this role.

The Person

You need to be a people person, approachable and proactive.
A strong sales drive and culture are essential for this role.
To deliver the brand standards every day
SEE5
All team members will be smart and well presented in the appropriate uniform and with a name badge.
All areas of the building will be spotlessly clean at all times.
All team members will aim to deal with a customer request immediately, if they can’t they will get someone who can.
Must be confident when face to face or on the phone to customers.
You will have strong interpersonal and customer facing skills and become knowledgeable about our facility and the services we provide
To be able to deal with existing customer enquiries, new potential party bookings and careful handling of data inline with GDPR.
Capability in customer relations and basic computer skills are essential requirements for this post
You must be friendly, enthusiastic with a positive attitude and a good understanding of customer service and customer care
You will be flexible, reliable, possess good communication skills and enjoy working as part of a team

What can Legacy Leisure offer you?

Free gym membership for you and a nominated person / Employee discount portal / Company sick pay / Career Progression and More.

How to Apply

If you feel like you’d be successful in this role or are interested to know more, we’d love to hear from you.

Closing Date

28.02.2026

We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity.

If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion.

Parkwood Leisure

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Front of House Assistant