Job description:

Job Specification: Bakery Shop Assistant/Barista - Multi-Site

About Us: Pettigrew Bakeries are an award winning, community-focused artisan bakery with 4 sites across Cardiff. We are passionate about the best sourdough, viennoiserie, coffee and service, and aim to create a dynamic and friendly place of work.
This position is across all 4 sites so access to a car or reliable transport is required.

Reports To: Site Supervisor

Job Purpose: To deliver excellent customer service, ensure smooth day-to-day operations, efficiently prepare and serve food and beverages, and contribute to the maintenance of a clean and effective shop operation, supporting the overall success of the bakery.

Key Responsibilities:

Customer Engagement:
Greet and serve customers with courtesy and efficiency. Use of the Welsh Language is important to us.
Accurately take and process customer orders at the counter.
Provide knowledgeable information regarding our products, for which training will be provided.
Create and maintain a positive working environment, high energy and enthusiasm positively encouraged.
Food and Beverage Preparation:
Prepare and serve coffee to the highest standard, we are seeking an individual with exceptional coffee skills and passion, ideally SCA Intermediate qualification or equivalent.
Prepare and serve bakery items, pastries, and light meals according to our exacting standards.
Ensure all food preparation and presentation adheres to our quality guidelines.
Maintain strict adherence to food hygiene and safety regulations, including HACCP principles.
Operational Support:
Operate the point-of-sale system accurately and efficiently for processing transactions.
Maintain a clean and well-organised shop environment, including customer areas, counters, and equipment.
Manage stock levels and restocking as required.
Support opening and closing procedures in accordance with guidelines.
Undertake cleaning duties, including dishwashing and equipment maintenance.
Assist with the effective display of bakery products.
Team Contribution:
Work collaboratively and effectively within the team and comfortable working solo.
Maintain clear and professional communication with colleagues and Managers.
Provide assistance to other team members as needed.

Person Specification:

Essential:
Proven excellent customer service skills.
Demonstrated ability to work effectively under pressure in a fast-paced environment.
Strong communication and interpersonal skills.
A positive and proactive work ethic.
A commitment to learning and development.
A genuine interest in high-quality food and beverage
Specialty coffee experience.
A solid understanding of HACCP principles and practical experience in maintaining high food hygiene standards.
Strong Preference:
Barista SCA Intermediate Certification.
Proficiency in the Welsh language.
Full Drivers License and willing to drive a small work van on occasion.
Desirable:
Previous experience in an artisan Bakery or food service role.
Formal Food Hygiene certification.
Knowledge of artisan bread and pastry production.
Full clean driving licence and willingness to occasionally drive a small van.

Working Conditions:

Flexible working hours, including availability for weekends. Typically core hours working 7.30am-16.30pm, Part Time - 2/3 days a week - with scope to expand.
Requirement to stand for extended periods.
Physical capability to lift and carry items as needed.
You may be required to work at other bakery sites, or markets, on occasion within the Cardiff area.

Benefits:

Competitive hourly rate of pay.
Staff and family discount on bakery and cafe products.
Free lunch on a full shift, free hot drinks.
Shift patters worked out to encourage a healthy work/life balance.
Opportunity to be part of a supportive and engaged team.
Potential for professional growth and development within the business.

To Apply:

Interested candidates are invited to submit their CV and a covering letter detailing their relevant experience. Please explicitly outline your customer service experience, barista experience and qualifications, Welsh language proficiency, and knowledge of HACCP and food hygiene practices.

This job specification provides a comprehensive overview of the role's responsibilities and requirements and is not intended to be an exhaustive list.

Regrettably we are unable to respond to every application.

Pay: From £12.71 per hour

Benefits:

Discounted or free food
Store discount

Experience:

Customer Service : 1 year (preferred)

Work Location: In person

Pettigrew Bakeries

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