Ready to advance your career with a global leader that understands that success results from the incredible hardworking, dedicated, and diverse people like you we are proud to call our colleagues?

If you’re ready to further your career with a $9 billion leader that can provide you with stability and exciting challenges, whilst supporting your personal growth and career ambitions, we’d love to hear from you.

Role Info:

Service Coordinator (Our inhouse job title)

Caerphilly / Hybrid Working 2-3 Days Per Week

Competitive Market Salary

Plus Excellent Benefits Package

Reporting to: Process Improvement Manager

Part Time – Permanent (21 Hours – 3 consecutive days per week)

Values: Serious about safety. We prepare to prevent. Safety comes before profit. We do what we say. We stand by our word and the trust of others.

Company: Global Distributor of chemicals & ingredients used in everyday products

We currently have an exciting opportunity for a Service Coordinator to join our team in Caerphilly. As Service Coordinator, you will become a vital part of the team responsible for supporting the business to identify areas for process improvement and ensuring good Customer Service.

Key Responsibilities:

Providing Cross Functional Communication and Process Improvements to help deliver Company OTIF Target and Customer Experience
Managing Mailbox for escalation of Service Issues
Investigating OTIF failures for the identification of process improvement opportunities
Operate Cross Functionally at all levels for the benefit of OTIF and Customer Experience
Identifying Service Failing Trends to PI Team
Supporting PI Team in Validation of Trends
Ensuring a high level of communication to the business around ongoing Service Issues
Compliance to all Company Procedures and legislative requirements
Monitoring OTIF performance on Service Critical Business & Stock Holdings
Training out new processes to key stakeholders
Supporting Functional Managers to manage change within their teams
Producing Health Check Reports to identify Process Adherence cross functionally

We Are Looking For:

Customer Service or Warehousing background / experience
Comfortable on the phone with a great telephone manner
Flexible work approach
Problem Solver
Able to work as a team and without supervision
Positive and proactive “can do” attitude
Interested in all aspects of a role
Great attention to detail
Excel Skills are preferred but not essential
Any Experience in Process Improvement or Process Adherence would be an advantage

Who we are:

With revenues in excess of $9 billion, Univar Solutions is one of the largest chemical distribution businesses in the world. Our portfolio spans almost every industry, ranging from food ingredients and automotive to pharmaceutical, cosmetic and manufacturing industries. We deliver industry-leading products, services and technical support to help our customers find the right solution to their problems.

We are committed to fair employment practices for all our employees, regardless of race, nationality, religion or belief, gender or gender identity, sexual orientation, age, disability, maternity status or any other status protected by law.

Our Values:

Serious about safety
We do what we say
Where people matter
Valuable to others
Together we win

Sounds like a good fit? Apply here for a fast-track path to the Hiring Team who will review your application within 1-2 business days.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

RR

New Jobs

Business / Customer Service Analyst / Coordinator – Part Time. Hybrid – 18293 Ref: 18293