Are you able to deliver fantastic customer service, and would you like to work for an organisation that is making a big difference to our natural world? We are looking for 2 enthusiastic and hard-working people to work in our café, welcome visitors and maintain visitor standards at RSPB South Stack.

Our café and visitor offer is a crucial part of what we do here, encouraging visitors to explore the reserve, and giving them a great visitor experience.

Duties will include working in our café serving customers and helping to maintain the high visitor standards of our busy visitor operation. You will be able to communicate well with our visitors and offer excellent levels of customer care.

Our work is planned via the use of rotas and this part-time role will include weekend and bank holiday working. Full induction and training will be provided.

Role 1: 8 hour contract working Wednesday & Thursday with an additional 4 contracted hours during peak season on a Friday.

Role 2: 8 hours contract working Tuesday & Friday with an additional 4 contracted hours during peak season on a Monday.

Flexibility to cover additional shifts is an essential as part of this role.

Essential Skills, Knowledge And Experience

GCSE Maths and English or equivalent.
Enthusiastic approach to work.
Excellent verbal communications skills.
Ability to manage and respond to customer needs and feedback.
Cash handling.
Be able to work effectively as part of a supportive and positive team.
To demonstrate a clear understanding of food hygiene.
Ability to work on your own initiative and under pressure.
To consistently deliver the highest standard of customer service.

Desirable Skills, Knowledge And Experience

Experience of working at a catering environment/visitor attraction.
An intermediate Food Hygiene level 2 certificate, although training will be given.
Knowledge of health and safety in the workplace.
Confident in the use of tills and payment processes, training will be given.

Additional Information

The contract will run from 23rd March 2026 to 4th October 2026.

The RSPB reserves the right to extend or make these contracts permanent without further advertising dependent on business needs at the end of the contract term.

We are looking to conduct interviews for this position as soon as suitable candidates present themselves, so please do not delay in applying. For further information please contact eluned.jones@rspb.org.uk

Please note that we are actively recruiting for this vacancy and reserve the right to close once sufficient applications have been received.

As part of this application, you will be asked to provide a copy of your CV and complete a short form. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.

RSPB

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