Job Summary/Job Purpose:

closing date: 4th June 2026

We are seeking a friendly, reliable, and customer focused Front of house general assistant to join our team. You will be the first point of contact for customers, helping to create a welcoming atmosphere whilst ensuring the smooth day to day front of house operations.

· Greet all visitors, patients and their families with warmth, kindness and respect.

· Prepare beverages in line with hygiene standards.

· Take orders and handle payments accurately.

· Maintain a clean, calm and comfortable café environment.

· Be attentive to the needs of patients and staff offering support where appropriate.

· Handle customer queries or concerns with empathy and discretion.

· Replenish stock and assist with basic food preparation if required.

· Follow all health safety, food hygiene and infection control procedures.

· Support the wider hospice team and contribute to a positive atmosphere.

· Assist with opening and closing duties.

Previous experience in a hospitality or customer service role is desirable
Strong interpersonal and communication skills
Ability to remain calm, patient and professional in a sensitive environment
Good organisation skills and attention to cleanliness
Basic food and allergy knowledge (training is provided)
Ability to work both independently and as part of a team
Compassionate and empathetic
Respectful and discreet and resilient
Friendly and approachable
Reliable and punctual
Emotionally aware and resilient
A meaningful role within a supportive hospice environment
Training and ongoing development
A welcoming and inclusive team
Pension scheme
Free parking
Staff wellbeing support
40% off staff meals

Job Types: Permanent, Part-time

Pay: £13.45 per hour

Benefits:

Discounted or free food
On-site parking

Ability to commute/relocate:

St. Asaph, Denbighshire: reliably commute or plan to relocate before starting work (required)

Experience:

Cafe Customer service: 1 year (preferred)

Work Location: In person

St Kentigern Hospice

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