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The Role

The Hospitality & Events Assistant plays a central role in delivering outstanding food and beverage experiences across matchdays, conferences, private events, and academy/player dining.

This is a dynamic, hands-on role supporting both front-of-house service and event setup operations. The successful candidate will demonstrate professionalism, pride, and a team-first mindset - contributing to a seamless guest journey from preparation through to delivery and close-down.

Working across multiple areas of the Club, this role supports our united vision of elevating service standards and creating memorable experiences for supporters, guests, and players alike.

Main Responsibilities:

Support the full lifecycle of matchday and event operations - including setup, service, reset, and breakdown.
Assist in preparing hospitality lounges, dining spaces, and event areas to the highest presentation standards.
Deliver professional food and beverage service during matchdays, conferences, executive dining, and events.
Provide service support for academy and player catering as required, maintaining discretion and professionalism.
Ensure all service areas are guest-ready, well-stocked, and presented with pride at all times.
Deliver warm, engaging, and professional customer service, creating a welcoming environment for all guests.
Demonstrate strong product knowledge and confidence when interacting with guests and fans.
Uphold our Hospitality Basics - attention to detail, pride, energy, enthusiasm, work hard and be kind.
Support colleagues during busy periods, ensuring service flows efficiently across all areas.
Handle feedback constructively and escalate concerns appropriately.
Take responsibility for maintaining cleanliness, organisation, and readiness across hospitality areas.
Follow all food safety, allergen, and hygiene procedures in line with Club policy.
Assist with stock rotation, replenishment, and equipment checks during setup and service.
Use equipment safely and report any faults promptly to supervisors or management.
Complete required paperwork accurately (temperature logs, checklists, timesheets, etc.).
Attend team briefings and actively contribute ideas to improve service delivery.
Support new or casual staff by modelling expected service behaviours.

About you

Experience and Qualifications required:

Experience in hospitality, events, stadium, hotel, or restaurant environments (desirable).
Level 2 Food Safety Certificate (desirable; training can be provided).
Experience working in a fast-paced, customer-facing role.
Flexible availability including evenings, weekends, and matchdays.
Willingness to work across different Club locations and event types.
Byddai hyfedredd yn y Gymraeg yn fantais amlwg

Person Specification:

Professional: Consistent, reliable, and well-presented.

Team-Focused: Works collaboratively and supports wider departmental goals.

Proactive: Takes initiative and ownership of tasks.

Curious & Development-Oriented: Open to learning new skills and broadening experience.

Positive & Energetic: Brings enthusiasm to both preparation shifts and live service.

Resilient: Calm and effective under pressure.

SAFEGUARDING RESPONSIBILITIES

We are committed to ensuring everyone who engages with the Club [Academy] has a positive, safe, and supportive experience. Staff are required to comply with all aspects of the Club [Academy] Safeguarding Policies and arrangements and to take personal responsibility and care to enable strong safeguarding practices to be embedded in the [Academy and across the] Club [too].
This post is subject to an Enhanced DBS Check

HEALTH & SAFETY RESPONSIBILITIES

Take responsibility and care for the health and safety of yourself and other employees and members of the public who may be affected by your acts or omissions at work.
To comply with all aspects of the Club’s Health & Safety Policy and arrangements, to enable the company to perform its civil and statutory obligations in relation to Health & Safety.

EQUALITY, DIVERSITY AND INCLUSION RESPONSIBILITIES

Hold a commitment to equality, diversity and inclusion in the workplace.

Why Work for Us

If you are looking for an organisation committed to building a strong, inclusive, high performing workplace where every individual is valued, supported and empowered to grow with fantastic benefits which include:

Health Cash Plan
EAP
Enhanced holidays and long service days
Enhanced pension
Death in service
Health and wellbeing time off
Volunteering day
Salary sacrifice benefits and retail discounts

Wrexham AFC jobs

Hospitality & Events Assistant