About Us

At Cardiff Marriott, we’re more than just a place to stay — we’re a hub of hospitality in the heart of the city. Our team thrives on creating seamless, welcoming experiences for every guest who walks through our doors. As a Front Office Associate, you’ll be right at the centre of it all — the face of our hotel, and the first impression our guests will remember.

The Role

We’re looking for a confident, motivated individual to join our Front Office team. From check-in to check-out, and everything in between, you’ll be handling guest requests, coordinating with departments, and ensuring the front desk runs smoothly. No two days are the same — and that’s just how we like it!

What You’ll Do

Welcome guests with warmth and professionalism, handling check-ins and check-outs efficiently
Respond to guest needs and enquiries with care, accuracy, and a can-do attitude
Perform administrative tasks and maintain accurate guest records
Communicate and coordinate with housekeeping, maintenance, and other departments to ensure a smooth operation
Stay calm under pressure, multitask effectively, and prioritise tasks in a fast-paced environment
Support the wider team while also working independently and proactively
Handle situations with confidence, using sound judgment and a solution-oriented mindset

What We’re Looking For

Strong communication skills and a passion for delivering exceptional guest service
Previous customer-facing experience is essential (hospitality, retail, or service industries)
Ability to work confidently both on your own and as part of a team
Professional and presentable appearance, with a welcoming attitude
Eagerness to learn and grow in a hospitality environment
Comfortable with multitasking and staying organised in a busy setting

Desirable (but Not Required)

Familiarity with Microsoft Office Suite
Experience with POS systems or hotel management software

Looking The Part

You’ll be the first point of contact for many of our guests, so a professional appearance and a focus on personal hygiene are essential. We want you to feel proud of how you represent our hotel — your friendly, polished presence sets the tone for an excellent guest experience.

Why Join Us?

A supportive, close-knit team in a vibrant city-centre location
Career development and training opportunities
Competitive pay and employee benefits
A dynamic, fast-paced environment where your ideas and energy are always valued

If you're ready to step into a front-facing role where every day is different and every guest interaction matters, we’d love to hear from you. Apply today and bring your best to the front desk!

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