Company Description

Palé Hall is a luxurious retreat nestled in the picturesque Dee Valley on the edge of Snowdonia National Park. This grand Victorian mansion offers a serene environment with a stunning woodland garden leading to the riverbank. Featuring eighteen uniquely designed bedrooms with elegant décor and beautifully appointed bathrooms, the hotel provides an exceptional setting for guests. Known for its friendly atmosphere, Palé Hall prides itself on delivering outstanding service and comfort in a relaxing and informal ambiance.

Role Description

The Front of House role at Palé Hall Hotel is a full-time, on-site position located in Llandderfel. Responsibilities include greeting and assisting guests, ensuring high levels of customer service, managing inquiries, and collaborating with team members to create a welcoming environment. The role also involves preparing and coordinating guest arrivals and departures, aiding with reservations, and addressing any guest needs or concerns to ensure an exceptional experience.

Qualifications

Strong interpersonal and communication skills to engage effectively with guests and colleagues
Proficient in customer service and the ability to deliver excellent guest experiences
Experience in handling presentations and managing professional interactions
Attention to detail, organizational skills, and the ability to multitask effectively
Prior experience in hospitality or a customer-facing role is an advantage
Familiarity with front desk operations and reservation systems is beneficial

Palé Hall Hotel jobs

Front of house