Job Overview
We are seeking a friendly and professional Guest Service Assistant to join our team during evening shifts. The ideal candidate will be passionate about delivering exceptional guest experiences, ensuring a welcoming atmosphere for all visitors. This role offers an excellent opportunity to develop hospitality skills within a dynamic environment, supporting guests with their needs and fostering positive interactions throughout their stay.

Duties

Welcome guests warmly upon arrival and assist with check-in procedures
Provide information about hotel services, amenities, and local attractions
Handle guest enquiries courteously via phone, email, or in person
Manage reservations and room allocations efficiently
Address guest concerns promptly and escalate issues when necessary
Maintain a high standard of cleanliness and organisation in the reception area
Collaborate with team members to ensure smooth daily operations
Support with administrative tasks such as data entry and documentation as required

Experience

Previous experience in hotel or hospitality environments is desirable but not essential; training will be provided
Strong communication skills, including phone etiquette and active listening abilities
Multilingual or bilingual skills are highly advantageous for assisting diverse guests
Experience in guest services or customer care roles will be beneficial
A friendly demeanour with a professional attitude and excellent organisational skills
Ability to work effectively during evening hours and adapt to a fast-paced environment

This position offers an engaging work environment where guest satisfaction is our priority. We value proactive team players who are eager to contribute positively to our guests' experience.

Pay: £12.21 per hour

Expected hours: 25.0 – 40.0 per week

Benefits:

Cycle to work scheme
Discounted or free food
Employee discount
Free parking
On-site gym
On-site parking
Referral programme

Work Location: In person

Holiday Inn jobs

Guest Service Assistant - Food and Beverage