Job details

Job reference

REQ05551

Date posted

11/06/2026

Application closing date

25/06/2026

Location

Gnoll Country Park

Salary

£20,104.86 (30 hours); £15,078.65 (22.5 hours) per annum

Package

Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 15.3% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities

Contractual hours

Basis

Part time

Job category/type

Catering and Cleaning

Front of House Assistant

Job description

Job Title: Front of House Assistant

Hours: Part time, two positions available;

30.00 (4 days per week)

22.5 (3 days per week)

Please note that these roles will follow a rota pattern and will include an element of weekend work (paid at an enhanced rate of pay).

Location of post: Gnoll Country Park Visitor Centre, SA11 3BS

About the role:

We are currently seeking a well motivated and customer service focussed individual to join our team as a Front of House Assistant. Gnoll Country Park has recently undergone transformational change following a significant investment to facilities. The successful candidate will play a key role in delivering exceptional customer service and be the first point of contact for many of our visitors and guests, whether it be meeting them as they arrive for their booking or answering enquiries face to face, online or over the phone. Introduce your department/section mentioning interesting facts and projects.

As a Front of House Assistant, you will generally be based on the First Floor of the new Visitor Centre and will meet and greet guests and booking hosts, ensuring that they have a great experience and are fully accommodated during their visit. Additionally, you will serve hot and cold drinks and snacks from the servery to all customers using the First floor café and Treetops Indoor Play. As the main point of contact for Treetops Indoor Play, you will process bookings and complete regular checks, ensuring safety and cleanliness at all times.

Your daily routine will include interacting with customers face to face but also answering enquiries and making bookings using an online platform and at times over the phone.

Duties will also require some cleaning tasks and setting up for bookings and events.

About you:

Do you have:

Experience of working and excelling in a customer service environment.
Experience and knowledge of catering service and Food Hygiene principles.
Ability to learn and operate online systems for handling enquiries and bookings.
Experience in cash handling and banking procedures.
Experience of working in a busy leisure or hospitality venue, able to work under pressure and using initiative.
Available to work a rota pattern to include weekends and flexibility to accommodate certain events.

About us:

We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.

Choose to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life.

Hybrid working (in some roles) and flexible working schemes to improve your work life balance
Benefit from a competitive employee package with a remarkable 15.3% employer pension contribution
Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8 bank holidays too)
Access discounted gym membership with Celtic Leisure
Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
Purchase a new car through Tusker salary sacrifice scheme
Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.

If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.

For an informal discussion, please contact Chris Pugh on

Email: c.pugh2@npt.gov.uk

Welsh Language skills are not required

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.

We are committed to providing training opportunities and the professional development of all our employees.

We look forward to welcoming you to Team NPT.

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