Based: Cynon Linc, Aberdare, CF44 7BD

Hours: 15 hrs per week

Salary: £12.75 per hour

Contract length: Permanent

Reports to: Hospitality Manager

About Us

Age Connects Morgannwg is the leading charity working with older people living in Rhondda Cynon Taf, Bridgend and Merthyr Tydfil (the Cwm Taf Morgannwg Health Board footprint). We have a strong history with over 45 years of supporting older people and their families through some of the most difficult times in their life. We also have a proven track record of listening to older people, learning what’s important to them and caring about the way they are treated, perceived, and portrayed.

Job Purpose

As part of a small catering team this role will ensure every customer of The Hub Café and Coffee Shop has a positive experience and will want to return again and again. Under the direction of the Lead Chef this role will help with preparation of food in the kitchen and ensure the swift operation of The Hub Café and Coffee Shop whilst maintaining a high level of customer service, cleanliness, and service.

As a core part of the Catering team a friendly, warm, and welcoming manner is essential.

The post will comprise three components:

Customer Service

Maintain a clear customer focus, proactively develop and maintain high standards of customer care. Take orders and make recommendations where they would be welcomed, introducing new dishes or specials, whilst noting any special requirements the customers may have. Ensure The Hub Café and Coffee Shop is compliant to the highest possible standards of safety, cleanliness, quality, and performance standards. Work closely with the Hospitality Manager to ensure the catering needs are met for all organisations hiring space at Cynon Linc in line with requirements.

Operational

Be confident in the production of high-quality food and refreshments. Process payments made via card and cash, dealing with transactional enquiries whilst confident to cash up and reconcile at the end of the day. Ensure The Hub meets all Quality Assurance standards required to establish and maintain a Food Standard rating of 5. Serving hot and cold food and drinks such as coffee, tea, artisan and speciality beverages, cakes and some light hot food items. Ensure all tables are cleared, cleaned, and turned over in a timely manner minimising waiting times and maintaining the overall appearance of The Hub Café and Coffee Shop. Work closely within a high performing team of paid staff and volunteers to deliver on organisational values, goals and targets.

Cleanliness and hygiene

Cleaning and sterilising countertops, kitchen walls, floors, stoves, ovens, grills and sinks to the daily, weekly & monthly schedule. Cleaning the front counter once it is closed to ensure it is ready for the next day. Removing kitchen waste from waste containers and disposing of them properly. Keeping the refuse & recycling area tidy and ready for collection. Flagging any faulty or damaged equipment or food packaging to the lead chef and/or Hospitality manager. Responding to Environmental health request and reports under the supervision of your line manager.

All Cynon Linc roles are expected to work some weekend and evenings

All staff/volunteers working for Age Connects Morgannwg are expected to respond appropriately to any concerns that they may have regarding the abuse/inappropriate treatment of vulnerable adults. This will usually mean alerting their line manager. The protection of vulnerable adults is a core responsibility at all times.

The above is a broad definition of the job responsibilities. It does not take into account every aspect of the job which the jobholder may be required to perform. Flexibility is essential since the jobholder’s working hours will be determined by the requirements of the business.

PERSON SPECIFICATION

Education/Training (Type/Level)

Essential

Food Hygiene Level 2

Desirable

Food Hygiene Level 3 Customer Service qualification (NVQ)

Experience (Years, field)

Essential

Minimum of 12 months experience of working within a busy catering or hospitality facility.

Desirable

Experience of working in a community-based café. Experience of working as a Barista.

Skills/Abilities

Essential

Customer service experience Competent using an Electronic Point of Sale system. Able to resolve customers. complaints /feedback Able to work unsupervised and manage own time effectively. Able to maintain a high standard of safety and cleanliness within a catering environment. Understands and maintains confidentiality at all times.

Personal Characteristics

Essential

Integrity Commitment to their own personal and professional development Confidential and discrete Conscientious Confident and assertive Works at pace Solution focused Innovative Motivated Proactive Cares about people Enthusiastic – wants to do a great job and always does their best Takes ownership Has initiative - doesn’t wait to be told Copes well with pressure Not afraid to make mistakes and will learn from them

Why Work For Us?

Family friendly employer Mileage allowance Discount at Cynon Linc Access to independent financial advice Workplace wellbeing scheme Employee assistance programme

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