Alfa Holiday Group has an opportunity for a Hotel Assistant Manager to join the team based at our Cliffe Norton Hotel, The Norton, Dyfed, Tenby, Wales SA70 8AA.

The Alfa Holiday Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £75 million per year. We are the UK’s only employee-owned Travel Group and our brands include Alfa Hotels and Alfa Coaches. Our mission is to provide high quality memorable holidays for our guests.

Alfa Hotels own and operate 25 hotels in the UK’s most popular seaside locations. We have a combined bed stock of over 2,000 rooms and achieve strong all year-round occupancies due to our sister brands, plus our links to other coach operators and group organisers.

You would be joining the group during an exciting period as we continue to see significant growth in the number of customers choosing to holiday with us each year. As an employee-owned business with over 1,000 employee owners, we treat our people with respect, enabling them to achieve their ambitions and provide the best service to our guests.

The Hotel Assistant Manager Role:

As a Hotel Assistant Manager, you will work closely with the Hotel General Manager in supporting the running of a compliant and efficient Hotel. You will work closely with the Hotel team to deliver a smooth service in all departments in accordance with Company guidelines. You will be responsible for all aspects of the Hotel in the General Manager’s absence, being the main point of contact for both guest and employee queries.

This role would be ideally suited to a candidate with Hotel Management experience or a comparable managerial role. We would consider and encourage applicants with a hospitality background who are looking to take the next steps in their careers. The Alfa Holiday Group encourages candidates with a practical approach to apply, as excellent training will be provided to succeed in this role.

This role offers a base salary of £36,411 per annum (effective from 1st April) dependent on the candidate, Live in accommodation within the Hotel can be considered initially if required alongside a number of other benefits.

Key Tasks:

Responsibility for all aspects of the Hotel in General Manager’s absence, usually over 2 days per week and annual leave.
Assisting the General Manager in the recruitment, on-boarding, training and supervision of all Hotel employees.
Responsibility in conjunction with the General Manager for the on-site Health and Safety and compliance of the Hotel. Maintaining the safety standards for both guests and employees at all times.
Overseeing the smooth running of your designated departments as determined by the weekly rota and undertaking training in all departments as instructed by the General Manager.
Working in any department within the Hotel as and when required, usually 3 days per week.
Preparation, circulation and management of the weekly Rotas.
Responsibility for the safety and security of the building, including all stock, floats and keys.
Completion of weekly timesheets, stock takes and finalising the weekly sheet.
To be pro-active in monitoring future sales and liaising with Central Office to maximise occupancy.
Ensuring that all systems are maintained correctly by all relevant Reception teams and providing training as required.
Ensuring there are adequate provisions in the Hotel so that orders are placed with suppliers accurately and in good time.
Receiving and checking deliveries as required.
Assisting the General Manager with coach group arrivals and departures and taking responsibility in the General Manager’s absence.
Maintaining company records in respect of lost property, maintenance items, and security of keys, reporting of accidents, contractors and visitors.
Compliance with all relevant legislation concerning the service of alcoholic beverages, health and safety at work, fire safety, food hygiene and any other legal requirements that may be brought to your attention.
To be an ambassador for employee ownership and promote employee engagement.

Our ideal candidate:

Operational experience, preferably in the travel or hospitality sector.
Strong problem-solving capabilities.
Willing to work a flexible schedule including evenings, weekends and bank holidays.
Food hygiene and health and safety knowledge.
Able to effectively prioritise and balance guest expectations with business priorities.
Willing to work towards and promote the Groups Core Values.
Ability to understand the needs of different departments and being able to build long term relationships at all levels.
Excellent communication skills both verbal and written.

Benefits of being an employee owner:

Bi-annual tax-free dividend due to our employee-owned status (circa £1,500 FTE in 2024)
Funding for any relevant training courses to aid your development
Job Security – our employee-owned status provides better job security, as we can't be sold to another company
Support and continuous development opportunities
Competitive occupational sick pay scheme
Fantastic discounts on our holidays and hotel stays
Employee assistance programme - Health Assured
Length of service rewards
Live In Accommodation (location specific)
Free employee meals whilst on duty
Build your pension – we have a pension scheme in place that the Company contributes towards
Reward and engagement programs

If you feel you are friendly, positive and passionate and have the necessary skills and experience to be successful in the Hotel Assistant Manager role click ‘apply’ today. We’d love to hear from you!

Alfa Leisureplex Group

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Hotel Assistant Manager