Are you passionate about delivering excellent food and beverage service and thrive off working in a fast-paced environment..? Do you enjoy talking to people and have a professional yet friendly attitude..? If yes, we'd like to meet you!

We are looking for a dynamic individual that can successfully support the management of all Food & Beverage operations in the hotel alongside our F&B Manager, putting great customer service at the heart of everything they do. Using your creative nature & personality, you will work the team, leading by example to drive performance in customer service & profitability through effective upsales & minimum wastage. You will also form part of our Duty Management rota in addition to some shifts, so an opportunity to support other departments whilst being ‘hands on’ in the F&B department!

Key responsibilities of our Assistant Food and Beverage Manager:

· Ensuring compliance with all health, safety, and other legal requirements relevant to food and beverage areas

· Supporting with the management of everyday food and beverage activities, planning and assigning work ensuring you always have the right staffing numbers, handling busy situations yourself in a timely manner with flair, charisma and charm

· Developing the team and improving their performance through coaching and feedback, and creating performance and development goals for all team members, ensuring they are cross trained to cover all areas of F&B

· Supporting with the management of food and beverage inventory procedures. Determining minimum and maximum stocks for all food, beverage, material, and equipment

· Being fully conversant with POS system and ensuring data within is managed correctly and is up-to-date to support the audit process

· Handle all requests and complaints as soon as they are raised, making sure you maintain a high level of guest satisfaction by addressing any issues promptly

· Forming part of the Duty Management shift rota as required by the needs of the business (2-3 shifts per week will involve Duty Management responsibilities)

The experience & qualifications required are:

· Previous experience in a food and beverage management position in a smaller property or an experienced F&B Supervisor looking to step up into their first Assistant F&B Manager role

· Attentive, professional customer service skills - leading by example to all

· The ability to manage high demand and skillset to successfully coach all F&B team members

· Experience of processing payments (ideally on Micros) would be advantageous

About the Hotel

Nestled on the peaceful banks of its own ornamental lake, the Copthorne Hotel Cardiff-Caerdydd offers convenient access to a variety of local attractions. Guests can choose from Standard, Club or Suite accommodation, the majority of which offer picturesque views over the lake.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into three collections; Leng’s Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

For you
We offer a benefits package including:

· Life Assurance

· Cash Health Plan cover option available

· Career development pathways and regular salary reviews

· Employee Discounted Accommodation and F&B discounts worldwide!

· Apprenticeship/Placement/Training opportunities

· Meals Provided on Duty

· Free / subsidised car parking

· Social Events, Wellbeing and Team Activities

· Uniform (Laundry / Dry Cleaning for Uniform)

· Length of Service related holiday scheme

· Recommend a Friend Scheme

… and many more!

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

If this sounds like the perfect opportunity for you then please, apply now!

Job Types: Full-time, Permanent

Pay: Up to £28,545.75 per year

Benefits:

Cycle to work scheme
Discounted or free food
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Paid volunteer time
Referral programme
Store discount

Experience:

F&B Supervisory: 2 years (preferred)

Work Location: In person

Copthorne Hotel Cardiff

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Assistant Food and Beverage Manager